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Airline tickets are similar to negotiable documents, subsequently, your rights if you lose your ticket depend on the conditions of carriage of the issuing airline. For this reason, refunds can be difficult to obtain if tickets are lost or stolen. It is important to know who the "issuing airline" is on your ticket because that is usually the one which will give you your refund. The issuing airline is the one whose logo is printed on the ticket. The issuing airline is usually but not necessarily the first airline in your flight schedule.

Many passengers believe that air tickets can be replaced as easily as travellers checks just because the reservation is in the computer, but that is not the case. In fact some airlines will not reimburse you for lost or stolen tickets.

If your ticket is lost or stolen, expect the airlines to:

• Charge you a $25 to $100 processing fee;
• Require you to repurchase a ticket in order to continue your trip. If you no longer meet all of the restrictions on your discount fare (e.g., seven-day advance purchase) the new ticket may cost more than the old one did. In that event, however, it is generally the higher fare that is eventually refunded, as long as you don't change any of the cities, flights or dates on your trip.
• Take from 30 days to one year to process your refund request. This is due to a ticket being valid on most airlines for up to one year. If anyone uses or cashes in your ticket while the refund is pending, the airline may refuse to give you your money back.
• Require you to sign an indemnity if someone subsequently uses the ticket.